- To define tasks & challenges
- To clarify the needs: skills / know-how, experience, capacity, data management and security
Customer´s journey
- To define the appropriate RF-Profil
- To plan resources needed
- To define onboarding process, ways of communication, data transfer and security
- To validate this concept with customer = base for an offer
- To estimate the effort based on the RF concept;
- To define resources and scheduling
- To define the key tasks, KPIs & results
- For more complex project, a pre-project can create additional clarity and planning security
- Defined result at a fixed price, without any further commitment
Cooperation agreement
- to define cost rates, price structure…
- to include Confidentiality agreement
- to consider capacity agreement (No.of FTE)
Project order
- to define project & task plan
- to consider capacity requirements to enable the personnel planning
- scheduling, time & cost planning
Onboarding
- To consider onboarding process according to the project requirements
- Optionally onboarding at the customer´s site.
Task Management
- Standardized task management as the basis for the service delivery
Target Monitoring
- Ongoing review of workload and goals achievements
- To execute regular reviews with customer, RF management & RemoteCoWorker
- To compare target – performance relation (effort vs. costs)
- To compare target – gaps (goals set vs. goals achieved)
- To check the quality (expectations vs. results)
- To optimise the potential & to set up measures (space for improvement)